Can you hear those silent messages?
You’ve enthusiastically shared an idea to boost your company’s bottom line. “Good!” your boss says. Sounds positive, right? So, why do you feel deflated? In his renowned book ‘Silent Messages’, Professor Albert Mehrabian shares that our tone, facial expressions, posture and gestures can easily contradict our verbal messages. You have the ability to hear the silence. To comprehend what isn’t been spoken. To recognise When “Good,” actually means “What on earth?!” How can you tell when ‘yes’ means ‘no’ and vice versa? Mehrabian shares the following equation: 7% VERBAL LIKING + 38% VOCAL LIKING + 55%...