June 2020

Tired of watching your team yawn their way through a workshop and dump their never-to-be-seen-again materials in a drawer? There’s a reason why training programs and workshops fail. Your employees need to know why they're upskilling or developing and the benefits to them. The Conscious Competence Learning Model by Martin M Broadwell shows the 4 stages we go through when learning a new skill or behaviour.   Unconscious Incompetence – you don’t know that you don’t know (your blind spot) Conscious Incompetence  – you're aware of your gap because of feedback Conscious Competence...

And there you were thinking your manager was onside when you vented about your annoying team members and their behaviour! Instead, she thought you were a chronic complainer. Why? Perhaps you're in the Blind Spot. According to the Johari Window - a powerful model identified by late psychologists Joseph Luft and Harrington Ingham - we have 4 possible perception experiences in a group context.   The Open Self – what you and others are aware of The Blind Self (blind spot) – what others are aware of, but you aren't Hidden self – what you're...

You have two candidates for the job: A and B. You choose A – the one you believe to be the most qualified. What if the names & genders on their resumes were removed? Unconscious bias is real. In fact, 98% of your brain activity is COMPLETELY unconscious. In Freud's psychoanalytic theory of personality, the unconscious mind is a reservoir of feelings, thoughts and memories that influences judgments, feelings or behaviours. We access these resources naturally and spontaneously to make decisions. Sometimes, this works out well for us. Other times, it significantly impacts our behaviour and...

You’ve enthusiastically shared an idea to boost your company’s bottom line. “Good!” your boss says. Sounds positive, right? So, why do you feel deflated? In his renowned book ‘Silent Messages’, Professor Albert Mehrabian shares that our tone, facial expressions, posture and gestures can easily contradict our verbal messages. You have the ability to hear the silence. To comprehend what isn’t been spoken. To recognise When “Good,” actually means “What on earth?!” How can you tell when ‘yes’ means ‘no’ and vice versa? Mehrabian shares the following equation: 7% VERBAL LIKING + 38% VOCAL LIKING + 55%...